Terms of service

The service

Sand is a customer relationship manager with company enrichment and outreach built in. You keep companies, contacts, deals and leads in it; you can search Sand's database of companies and of people in business roles, and see their work email address or phone number using credits; you can have Sand fill in business details about a company; and you can have Sand send outreach email from a mailbox you connect.

In these terms, Sand, we and us mean HESI, the operator of the Sand service, in India.

We add to and improve the service over time. We may change or retire a feature, and if a change removes something you depend on, we will give you reasonable notice.

Your account

• Give us accurate details and keep them up to date.
• Keep your password and your API keys to yourself. Anything done with them counts as done by you.
• Tell us promptly if you think someone else has got into your account.
• You are responsible for the people you invite into your organisation and for what they do in it.
• You must be 18 or over, and the account must be for business use.

How you may use it

Use Sand for your own business. Do not:

• Break the law with it, or use it to harass, deceive or defraud anyone.
• Upload malware, or try to break into the service, other accounts or the systems it runs on.
• Resell the service, or pass the data in it to a third party as a data product of your own.
• Scrape the service, copy its data in bulk, work around its limits, or run it through someone else's account.
• Copy the software, take it apart, or try to recreate it.

Sand limits how much can be searched and viewed in a day, pauses use that looks automated, and may place marker records in exports so that copied data can be traced. We may suspend an account that is doing any of the above, and will tell you why.

Business contact data

The people in Sand's database are real people at work. When you see or save their details, you agree that:

• You will use them only to contact people about business that fits their role, within the law that applies to you and to them.
• You will not resell them, publish them, share them outside your organisation, or use them for consumer marketing.
• If a person asks you to stop, you stop. If we tell you a person has asked Sand to remove them, you stop contacting them and delete their details from your own records.
• Seeing an email address or phone number uses credits, as shown on the pricing page. A look-up that finds nothing uses none. Credits already used are not refunded.

For the records you put in Sand, you decide how they are used, and we handle them on your behalf. How Sand handles personal data is set out in the privacy policy.

Sending email with Sand

When you use outreach, you agree that:

• You have a lawful basis to contact the people you are contacting, and you will follow the email and data protection law that applies to you and to them.
• Your emails will be business-to-business, honest about who you are, and not misleading in their subject or content.
• Every email will offer a way to opt out, and you will honour an opt-out and never contact that person again through Sand.
• You will not use Sand for bulk unsolicited consumer email, for adult, gambling, crypto-investment or other high-risk promotion, or for anything your mailbox provider forbids.
• You will follow the terms of your own mailbox provider, including Google's and Microsoft's rules on bulk sending.

Sand applies sending limits and a review step to protect your domain's reputation. Those are a safeguard, not a guarantee: deliverability, spam placement and your domain's standing remain yours to manage.

Calls and messages

Phone numbers in Sand can be personal mobiles. If you call or message anyone using a number from Sand, you are responsible for it, and you agree that:

• You will follow India's rules on commercial calls and messages, including the TRAI rules and the Do Not Disturb registry, and the law of the person's own country.
• Calls and messages will be about business, at reasonable times, and you will stop if the person asks.
• You will not use Sand's numbers for automated or bulk calling or messaging.

Connected mailboxes

Connecting a Google or Microsoft mailbox is optional and is your decision. Sand asks only for permission to send, and for calendar permissions if you use meeting booking. Sand does not read your inbox. What is held and how it is protected is set out in the privacy policy.

You may disconnect a mailbox at any time, in Sand or from your Google or Microsoft account settings. The provider's own terms apply to your mailbox alongside these terms, and we are not responsible for an outage or a change at the provider's end.

Who owns what

Your data

The records you create, import or enrich in Sand stay yours. You give us the permission we need to store and process them in order to run the service for you, and nothing more. You can export them at any time.

Our software

The Sand software, its design, its name and its mark stay ours. These terms give you the right to use the service, not any ownership of it.

Enriched and business contact data

Business details and contact details from Sand come from public sources and business data providers. You may use them for your own sales and marketing, within the law and the rules under Business contact data. You may not resell them, publish them as a list, or pass them on as a database.

Feedback

If you send us an idea for the product, we may use it without owing you anything for it.

Plans and payment

• The plans, their prices and what each includes are on the pricing page. Prices are in Indian rupees unless stated otherwise, and taxes are added where they apply.
• Fees are charged in advance for each billing period and are not refundable for a period already started, except where the law says otherwise.
• Usage beyond what your plan includes is charged at the rate shown for it.
• Credits are for seeing contact details in Sand. Unused credits follow the rules shown on the pricing page for your plan.
• If a payment fails, we may suspend the account after telling you. Your data is kept during a suspension.
• We may change prices with at least 30 days' notice, taking effect at your next billing period.

Availability and support

We work to keep Sand running and to keep your data safe, but the service is provided as it is. There may be maintenance, and there may be outages. Unless a separate written agreement says otherwise, there is no guaranteed uptime figure and no service credit.

Support is by email at support@balajitech.xyz.

Ending the agreement

• You can close your account at any time. It runs to the end of the period you have paid for.
• We can end or suspend an account for a serious or repeated breach of these terms, or where the law requires it. Except in an urgent case, we will tell you first and give you a chance to put it right.
• Export your data before you close the account. After closure we delete it within 30 days, apart from what we must keep by law.

Warranties and liability

Sand is provided without warranties of any kind beyond those the law requires. In particular, enrichment draws on outside sources: we show you where each field came from, but we do not warrant that any detail is accurate, current or complete, and you should check anything you are going to rely on.

Neither side is liable for indirect or consequential loss, lost profit, lost business or lost data. Our total liability to you for any claim is limited to what you paid us in the twelve months before the claim arose.

You will cover us for claims brought against us by someone else because of how you used the service — in particular, claims about the emails you sent, the calls and messages you made, the contact details you used, or the records you loaded.

Nothing here limits liability that cannot be limited by law, including for fraud.

Law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.

If any part of these terms turns out to be unenforceable, the rest still stands. Not enforcing something once does not mean giving it up.

Changes

We may update these terms. The date at the top changes when we do. For a material change we will tell you in the app or by email at least 30 days before it takes effect; using Sand after that means you accept it.